Explore the significant impact of medical errors in healthcare, estimated to cause tens of thousands of deaths annually in the U.S.. Understand how systemic issues and processes contribute to preventable harm. Learn why system redesign, informed by human factors and systems engineering, is crucial for avoiding injuries to patients and improving safety.

Trace the remarkable journey of patient empowerment over 25 years, from a passive role to an active partner, fueled by increased access to knowledge and technological advancements.